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Patient Information

At Townsville Urology, we are committed to ensuring that your experience with us is as smooth and comfortable as possible. This page provides you with all the necessary information to prepare for your appointment, understand our fee structure, and know what to expect when you visit our clinic. Our goal is to provide you with clear guidance and support every step of the way, from booking your appointment to receiving the highest standard of urological care.

How to Book an Appointment

Step-by-Step Guide to Scheduling Your Visit with Townsville Urology

  1. Obtain a Referral:
    • Before booking your appointment, ensure you have a current referral from your General Practitioner (GP) or a specialist. This referral is necessary for both your treatment and Medicare claims.
  2. Contact Us:
  3. Prepare for Your Appointment:
    • Gather any relevant documents, such as your Medicare or DVA card, previous imaging (X-rays, ultrasounds, CT or MRI scans), medication history, and health insurance details.
    • Consider writing down any questions or concerns you may have to discuss with the doctor during your visit.
  4. Confirmation:
    • We will confirm your appointment date and time, and provide you with any necessary pre-appointment instructions.
  5. Day of the Appointment:
    • Arrive a few minutes early to complete any additional paperwork.
    • Feel free to bring a family member or friend for support.

We look forward to providing you with comprehensive and compassionate urological care. If you have any questions or need assistance prior to your appointment, please do not hesitate to contact us.

Preparing for Your Appointment at Townsville Urology

To ensure a smooth and efficient visit, please bring the following items to your appointment:

  • Referral Letter: A current referral from your GP or specialist is essential for Medicare claims.

  • Medicare or DVA Card: For processing claims and verifying your identity.

  • Relevant Imaging: Any X-rays, ultrasounds, CT, or MRI scans related to your condition.

  • Medication History: A list of current medications, including dosages.

  • Health Insurance Details: For billing and insurance claims.

  • Support Person: You are welcome to bring a family member or friend for support or assistance in decision-making.

  • Questions: A list of any questions or concerns you may have about your treatment or condition.

Our Fee Structure

Townsville Urology's fees align with the Australian Medical Association's recommended guidelines. This typically involves a gap or 'out-of-pocket' cost. Should you require a procedure, our staff will provide a detailed estimate of the costs involved. We recommend contacting your health insurance provider for detailed information on your coverage and potential rebates for surgical procedures.